KFC

My first time ordering to this restaurant and I am never going back. I ordered for pick up and they gave me an incomplete order. I asked for mixed chicken but they gave me drumsticks and thighs. I ordered 2 extra gravy but was only given one. I tried to call several times but nobody is picking up the phone. I came in early and asked if I can have a mixed of original and crispy, the employee said they cannot do that. I go to the Algonquin and Elgin and they always said yes to that request. The customer in front of me made a request as well but it was not granted. Feels like they never want to cook anymore.

Worst experience ever I got from food place. I got there to order food for the first time and I asked if they had 10pc meal, I only heard okay. After I got home, I opened my boxes, I saw only 8pc of chicken. I decided to go back because I realized the food was not enough for us anyways After I came back to the KFC. I told the cashier girl first 2 pcs were missing, Another girl with bleached hair came from the back and scolding me like her child. When my voice was not that high, she said stop raising my voice. She insisted I ordered 8pc meal because they do not have 10pc meal. How would I know if she does not explain to me. She should have told me that when I was making my order. When I told her, I only heard okay after my question, she treated me like a lier. Because she was treating so harshly, I asked for the manager, the manager was not there. So I asked for the phone number, she said it is on the receipt. I told her she did not give me receipt. She insisted she gave me. Of course I checked my purse, the food bag and the car for the receipt before I went back to this place. When I asked for the copy of my receipt, she said she cannot. Because I need to tell the manager whom I am talking about, so I asked her name, she said she is not going to tell me her name. She should not be doing any customer skill required job. I worked with customers in my entire life, never ever treated my customers like that. I was so shocked and speechless and left this location. This is my first ever time writing complain. I understand service job people because i am in this undustry, but that bleached girl at KFC seems like do not undesrtand her job very well.

Me and my boyfriend ordered here on Uber. We ordered two chicken sandwiches, two of the bowls, and two large sides. We got home and unfortunately were missing 1 sandwich, and 1 bowl. I was disappointed and called the store. Mary was super kind and told us we could come back within the week. We came back the next day and got 2 sandwiches and 2 bowls. She delivered her promise and gave us a 4 piece as well. Super kind of her to correct their wrong doing and go the extra mile to ensure we were taken care of. Mary I sincerely appreciate you and your drive to make it right. I would just make sure to check your bag before leaving the drive through to ensure you don’t miss out and have to go back.

I went to pay, gave them the wrong amount and the woman treated me like an idiot. When I said she could have been more polite and not acting like I was an idiot, she said "maybe you are an idiot". She also failed to give me my receipt and change. I have always gone to this KFC and the food and service were great. Times change i guess and I'll go elsewhere. To top it off, I get home and open my meal, ordered extra crispy got over done original, ordered Cole slaw and got mashed potatoes. No one in drive thru other than me. Wow, just wow.

Tried to get food - entered the dirty lobby. Waited for 5 minutes but none of the employees came to the counter. They even look at you and then just ignore you. Well - another restaurant which is not serving food. Will get food somewhere else and recommend this to everyone too.