Find My Perfect Chinese Restaurant Near Me

CHINESE COOKERY: Significant Decline in Quality and Service in Getzville
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Erie County
  5. Getzville
  6. Chinese Restaurant in Millersport Highway
  7. CHINESE COOKERY

CHINESE COOKERY

249 reviews

CHINESE COOKERY Photos

CHINESE COOKERY 1CHINESE COOKERY 2CHINESE COOKERY 3CHINESE COOKERY 4CHINESE COOKERY 5CHINESE COOKERY 6CHINESE COOKERY 7CHINESE COOKERY 8CHINESE COOKERY 9

Hours

Monday, 11:00 AM - 9:00 PM
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:30 PM
Saturday, 11:00 AM - 9:30 PM
Sunday, 3:30 PM - 8:00 PM

About CHINESE COOKERY

CHINESE COOKERY, located at 2355 Millersport Hwy, Getzville, NY 14068, USA, has experienced a drastic decline in customer satisfaction. You can contact them at (716) 688-3991 or +1 716-688-3991.

Customer reviews paint a picture of a once-loved establishment that has significantly deteriorated. Long-time patrons, some loyal for over 20 years, have expressed deep disappointment and vowed never to return. The primary complaints revolve around several key issues:

  • Bland and Inconsistent Food: Customers report that the food has lost its flavor and consistency. Dishes are described as dry, bland, and often poorly prepared.
  • Increased Prices and Undisclosed Fees: Prices have risen, and the restaurant has implemented undisclosed fees, including a $1 "Processing Fee" for cash payments and additional charges on credit card statements that were not disclosed at the time of purchase.
  • Reduced Portions: Lunch specials, in particular, are noted to have significantly smaller portions, attributed by the restaurant to "increased employment costs," despite being a family-run business.
  • Poor Service and Business Practices: The restaurant is accused of "shifty business practices," including adding undisclosed fees and prioritizing profits over quality.

The reviews trace the decline to a change in management, with the original owners, Irene and family, being temporarily absent. Customers who once praised the restaurant for its consistent quality and flavorful dishes now report a stark contrast in their experiences.

One reviewer, who had been a loyal customer for 24 years, explicitly stated they would never return due to the increased prices, hidden fees, bland food, and reduced portions. Another detailed multiple attempts to give the new management a chance, but ultimately concluded that the quality and business practices were unacceptable. The reviewer attached photographic evidence of poorly prepared food.

In summary, CHINESE COOKERY has experienced a significant decline in quality and customer service, leading to strong negative feedback from long-time patrons. Potential customers should be aware of the reported issues with bland food, undisclosed fees, and inconsistent portions.

CHINESE COOKERY Location

2355 Millersport Hwy, Getzville, NY 14068, USA

Customer Reviews

4.0
249 reviews
J
John
Mar 30, 2025

I've been a loyal customer for 24 years and will never be back again. The prices have gone up, they charge hidden fees, the portions are almost half size and the food is bland. Good bye forever..

R
Rob R
Jan 11, 2025

JAN 2025 - Final Update 1-Star. Used to love this place for over 20 years. Sadly, this last visit was our final one. - Food is still bland, dry and mostly not good. Sure, they get a few things right occasionally, but very inconsistent - Prices are going up - "Lunch Specials" are putting less in, presumably due to "increased employment costs". Folks.. it's family run. - THE BIGGIE - ** Shifty business practices ** -- undisclosed fees, and even extra fees on CC statement! There's the new $1 "Processing Fee" added even if paying cash. There's additional auto-added processing fees. And then 3% extra was added to my CC charge that wasn't previously disclosed when paying online. In short -- "meh" food and clearly a focus on increased profits vs quality business. I tried and retried and tried again -- sure do miss Irene and the prior owners -- alas, we won't be back here. Best of luck to the no-longer-new owners.. I hope you figure out how to succeed the way you want. SEPT UPDATE 3-stars for now. We've ordered since and no more "undercooked" and the heat and spice seem to be amped up much better from when they started in June. I'm wondering if these are actually new/permanent owners, and the original owners (Irene and family) are not returning? Operations seem different and there's a totally new POS system JUNE 2024 UPDATE 2-stars, instead of 5-stars The owners are temporarily away and new family is cooking and running operations. I need to update my review temporarily. They seem nice enough; we've tried take-out from them twice now, and will NOT be back until the original owners are back in town. Here's our honest feedback: - Order 1 -- all dishes needed more flavor, more spice/heat and more sauce. And the crabmeat rangoons were only half-cooked.. they were chewy instead of crispy and the filling was much sweeter than we'd ever had. - Order 2 -- Our tofu broccoli -- had almost no broccoli and other vegi's mixed in. And instead of the delicious steamed tofu cubes we're used to, they used thinly-sliced fried bean curd which got rubbery/overcooked -- it was at least sauced (yay?) and had good flavor, but .. lacked the Broccoli and the Tofu was totally different?! And our chicken Lo Mein -- had zero brown sauce on it -- it felt like unsauced dry cooked noodles?! Very underwhelming. I'm attaching a photo here which shows the noodles for reference. We truly have LOVED Chinese Cookery and everyone there -- and will Rejoice when the owners return! :-) --- Original Review Below --- Been eating here for over 7 years, and I enjoy it as the best take-out (or sit-in if you don't mind very basic seating.. read: no ambiance). The steamed vegi dumplings are YUM, they have brown or white rice, and the Singapore Chow Mei Fun is *perfectly* spiced (other places are often quite bland!). Very consistant too.. love these guys! Highly recommend!

J
Jackie Lewis
Oct 23, 2024

Used to get delivery from here in the past, but when I went in to pick up an order I was surprised how dirty and rundown it was. Fast forward to this month - I had heard it was sold and was very pleasantly surprised how clean and bright it is now. The nicest surprise was that they had my order waiting in an insulated bag to keep it warm - very thoughtful! Didn't order much, but it was very fresh and tasty, and I will definitely be back.

t
tim nixon
Feb 06, 2025

Used to be my go to Chinese, changed hands and now it's really bad and they got hidden fees in their hidden fees. Avoid, there good rating is a relic of so long ago. Notice that every review saying they are better than before is an account with only one review. Fake!

M
Margaret Desiderio
Mar 01, 2025

Since the new owner took over, it’s just not as good. The crab meat Rangoon‘s used to be delicious but were terrible. My husband‘s Sesame chicken he said was not good. I used to go all the time with the previous owners, but will not be returning.

MORE