I had an amazing experience at the Panda Express on February 16th located at 1541 N Victory pl Burbank. Thanks to the manager Isabel S. & their exceptional leadership. Isabel truly made my visit special by ensuring that my order was perfect & providing outstanding customer service. Thanks to her dedication. I felt genuinely appreciated as a customer. It's rare to find such great customer service. I highly recommend visiting Burbank location with Isabel S. leading the team, you can always expect great service & fantastic experience. They deserve to be recognized for their hard work & kindness.

I ordered through the app. Indicated all my requests but when I picked up my order I was not given my order complete. When I requested the extras I ordered, the manager proceeded to ask an employee how many plates she could give me for the family meal and gave me four plates. I asked for soy sauce, but none was given. I don't see the point of checking off the panda pickup receipt if they are not going to follow the special instructions.