Don’t let the other reviews dissuade you. this restaurant is very good. yes there’s boxes but it’s not that big of a deal. it’s reasonably priced for being in a tourist town. The food was delicious and the customer service was great

11 Months ago I wrote a really great review. After My visit today sunday thanksgiving weekend 2024, I Have lost all of my Respect and Appretiation for this business. My party of 4 came to eat here for lunch, we decided to share meals becaus ethe portions are normally large, we ordered 2 lunch specials , 2 extra soups, and an order of crab puffs. and 4 drinks. The portions were very small But that wasnt the part that upset me. Some how our 2 meals , 2 extra soups and 4 sodas was 75 dollars. I personally dont mind paying for quality/portion but this was far from it. The owner added on A gradituity to Our check(4 people) I typically Like to Tip via cash and I tip very well. So I did not Give them anything extra than there added amount(they missed out). Again you can see my review from 11 months ago and they have gone completely opposite direction than before. I questioned the price and she wasn't very helpful, I asked for a recipt and she tried to give me some chicken scratch on a piece of paper, I paid cash and felt like they stole my money. Im very dissapointed and so is the rest of my party. We have all been here before and we all will never return after this experience. Dont waste your time here. This review is about Hunan west not hunan East(Hunan east is very good).

Don't place an online order. This is my 3rd time trying it and something always goes wrong. This time I receive my text to pick up. I get there and they have no order. They argue that I sent it to the wrong store. I show my emails and text messages. They did apologize and only took 20 more minutes of waiting but don't give me my entire order. Yes i left, at least I got food right? I mean that's what the lady said to me. Don't even want to go in and order at this point.

I understand that doordash and panda are two different brands but at the same time there is NO REASON that you should cancel an order at 9:30 when you close at 11….. this is unacceptable when you are the last place open and you promise your customers one thing but do another. please do better panda.